Frequently Asked Questions
Ordering & Payments
How do I place an order?
Browse our collection on the website, add items to your cart, go to checkout, fill in your shipping and billing information, choose a payment method and place your order.
Which payment methods are accepted?
We accept all major credit/debit cards, net banking, UPI, wallets (Paytm, PhonePe, Google Pay) and international payment options like PayPal.
Can I pay in my local currency?
Yes, prices are displayed in your selected currency and your bank/card provider will handle the currency conversion if needed.
Shipping & Delivery
Do you ship internationally?
Yes, we ship our handcrafted products worldwide to countries where delivery services operates.
Are there shipping charges?
No, there are no shipping charges.
We Provide FREE DELIVERY worldwide.
How long will delivery take?
Delivery times depend on your location mostly we deliver in 3-5 business days within India. For most destinations, international delivery can take a few weeks.
How can I track my order?
Once your order is dispatched, you will receive a tracking number by email/SMS. Use that on the courier’s website to check delivery progress or you can connect with our customer care team at "support@ishwararts.com".
Is shipping free or charged extra?
We provide FREE DELIVERY worldwide, all prices listed on our site include shipping and handling charges — there are no extra or hidden shipping costs added at checkout.
Products & Craftsmanship
Are your products original and handmade?
Yes, each piece is crafted by skilled master artisans.
What does “one-of-a-kind” mean?
Many of our items are unique originals — especially traditional artworks.
Can I request custom or commissioned work?
Yes! We welcome inquiries for custom artwork or handcrafted items. Contact us with your requirements at "customercare@ishwararts.com".
Are there any handling charges on books or other items?
No, separate handling charges are applied on books or any category of items. The price you see is final and includes all shipping and handlings.
Returns, Replacements & Cancellations
What is your return or exchange policy?
If you receive an incorrect, defective or damaged item, contact us within 2 days of delivery with photos and order details. We will review and assist with a replacement or refund.
Can I cancel my order?
Orders can typically be cancelled before they are shipped. Please contact customer support "support@ishwararts.com" as soon as possible if you need to cancel.
Do you offer refunds?
Refunds for approved returns will be processed back to your original payment method or as store credit based on your preference and our policies.
Additional Questions
Do you offer gift wrapping?
Yes, gift wrapping and special packaging are available, for that you can reach us at "customercare@ishwararts.com".
Are items securely packaged?
Absolutely, We take care to ensure all items are packed safely to minimize the risk of damage during transit.
Do you have a catalog?
No, because our collection is constantly updated and many pieces are unique, our online store is the best way to view current offerings.
Why are handmade items priced differently than mass-produced goods?
Handmade products reflect the time, skill and cultural heritage of artisans — each piece has intrinsic value beyond the material cost.
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